Return & Refund Policy

Returns & Refunds

All sales made through Dew Nova Beauty are considered final. We currently do not accept returns, exchanges, or provide refunds if you change your mind, order the wrong product, or no longer wish to keep an item after your order has been processed.

We encourage all customers to carefully review product descriptions, product details, and their order information before completing a purchase.

Damaged, Defective, or Incorrect Items

We want your order to arrive in good condition. If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team as soon as possible after receiving your package.

When contacting us, please provide your order number, a description of the issue, and clear photos of the product and packaging. This information will help our team review your request.

Eligible claims involving damaged, defective, or incorrect items will be reviewed individually. If your claim is approved, our team will work with you to provide an appropriate resolution based on the circumstances.

Order Cancellations & Changes

If you need to cancel or modify an order, please contact us as soon as possible after placing your order.

We will do our best to assist you; however, once an order has entered processing, fulfillment, or has already been shipped, we may not be able to cancel the order or make changes to it.

Shipping Issues

If your order is delayed or you experience an issue with tracking or delivery, please contact our customer support team. We will review the available tracking information and assist you where possible.

Please ensure that your shipping information is complete and accurate when placing your order. Dew Nova Beauty may not be responsible for delivery issues resulting from incorrect or incomplete shipping information provided during checkout.

Policy Exceptions

Nothing in this policy is intended to limit any rights or remedies that may be available to you under applicable consumer protection laws. Where required by applicable law, Dew Nova Beauty will comply with its legal obligations regarding defective, damaged, or incorrectly supplied products.