Return & Refund Policy
Please Note: At this time, Dew Nova Beauty does not accept returns or offer refunds for change-of-mind purchases. Please carefully review your order before completing your purchase.
Returns & Refunds
Due to the nature of our beauty and skincare products, and for hygiene and safety reasons, all sales are considered final. We currently do not accept product returns, exchanges, or refund requests for change-of-mind purchases.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after receiving your package. Include your order number and clear photos of the item and packaging so our team can review the issue.
Eligible cases involving damaged, defective, or incorrect items will be reviewed individually, and we will work with you to determine an appropriate resolution.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible. Once an order has entered processing or has been shipped, we may not be able to cancel or make changes to it.
Contact Us
If you have any questions or experience an issue with your order, please contact our customer support team at . We will be happy to review your concern and assist where possible.